How Can I Protect Myself FromFraud and Scams?

At Trumark Credit Union, safeguarding your money and personal information is a top priority. We’re committed to helping you recognize fraud, avoid common scams, and take quick action if something doesn’t feel right.

Important Reminder: Trumark Credit Union will never contact you to ask for your account number, PIN, debit or credit card number, one-time passcodes, or other sensitive personal information. If anyone contacts you purporting to be from a financial institution or another agency and asks for personal information, money, or gift cards, please be diligent. Do not share any personal information with them. Please note: We may send emails to the email address on record to verify identification before accessing your accounts.

If You Suspect Fraud

If you believe you may be a victim of fraud or a scam, contact Trumark Credit Union immediately by calling 1-877-TRUMARK. 

Common Fraud Scams

  • Scammers pretend to be your financial institution and claim your card has been compromised. They may ask for your physical card or send a courier to retrieve it. Once obtained, the card is used to steal funds.

  • Fraudulent messages appear to come from legitimate companies and ask you to click links, open attachments, or verify account information. These are designed to steal personal or financial details.

  • Scammers use calls or texts to trick you into sharing one-time passcodes sent to your device. Sharing these codes can allow fraudsters to access your accounts.

  • Fraudsters impersonate fraud departments or send “accidental” payments, then ask you to send money back. Always contact the payment app directly if you receive unexpected funds.

  • Scammers flood your inbox with emails to distract you from legitimate fraud alerts or account notifications.

  • Messages claim there is an issue with your tax refund and request personal or financial information to “release” funds.

  • Fraudsters trick individuals into depositing fraudulent checks through mobile banking, leaving the accountholder responsible when the check is returned.

  • Checks are stolen from mailboxes or USPS collection boxes, altered, and cashed. Avoid mailing checks when possible.

  • Fake virus warnings take over your screen and pressure you to call a number. Scammers then demand payment or remote access to your device.

  • Unsolicited packages include QR codes that, when scanned, can steal information or install malware.