SavvyMoney FAQs

  • Simply log in to online banking and under “Manage Finances”, click “SavvyMoney/Credit Score Manager”. If it’s the first time accessing your credit score, we’ll ask you a few first-time visitor questions to verify your identity. Next time you visit online banking, either access method will bring you to your SavvyMoney dashboard and your credit score.

    On the app, click on “More” then find “SavvyMoney/Credit Score Manager” under “Manage Finances”.

  • Yes! SavvyMoney is entirely free, and no credit card information is required to register. You can pull your updated credit score up to every 24 hours by clicking “Refresh Score” in the SavvyMoney section of online banking. An updated full credit report is available monthly.

  • The score provided in SavvyMoney is not the FICO® Score, but it will be close to your FICO® Score. Both scores create scoring models that use consumer credit data to generate credit scores, but they use different methods to calculate scores, which may result in slight scoring differences.

    There are three major credit-reporting bureaus (Equifax, Experian, and Transunion) and two scoring models (FICO® Score or VantageScore) that determine credit scores. Financial institutions choose which bureau and scoring model to use. Over 200 factors of a credit report may be taken into account when calculating a score, and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660, Unfavorable 501-600, Bad Below 500.

    SavvyMoney pulls your credit profile from TransUnion and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

  • Yes! To start getting email notifications about your credit score, simply enroll in our SavvyMoney credit monitoring service within online banking by following the steps below:

    • Log in to online banking
    • In the Menu, click on “Manage Finances” and then “SavvyMoney/Credit Score Manager”. Click “Resources” > “Profile Settings”. Check “Credit Monitoring Alerts” under “Email Notifications”.
      That’s it – you will now have instant access to your credit score and receive credit score updates and a monthly credit snapshot via email
      Types of credit score emails you will get

    When you’re enrolled in SavvyMoney free credit monitoring with Trumark, you will receive the following email alerts:

    • Monthly credit snapshot – an overview of what changed on your credit score and report in the last month
    • Credit score update – an email alert when your latest credit score and report card are ready for viewing
    • Credit report monitoring – an email alerting you when a new account has been opened and is showing on your credit report
    • To opt out of any of these email alerts, click on either “Unsubscribe” or “Manage Subscriptions” in the footer of the email and follow the prompts.